Table of Contents

Product Components

All our products are designed and produced in the UK.   Components that form part of the designs such as semi-precious gemstones, Swarovski crystals, pearls, rhinestones and backings are sources from UK suppliers.  As part of our ethos it is important that these suppliers source ethically sourced gems.

The description in each product listing will provide the components and backings that are used.  Each product’s components will vary based with each unique and individual design

All the flowers leaves and other botanical components used are carefully made from scratch.  These exquisite botanicals are handcrafted using a variety of techniques and mixed media materials.

Measurements for each product are included in the product listing.  Please note that as each item is individually handcrafted, there can be small variances in sizing.  As everyone’s personal body and head measurements vary, it is imperative that customers measure the product against themselves prior to purchase.  TIP:  It is recommended that customers make a template of the listed size with a piece of paper/cardboard and place it in the area they plan of using the product.   There is a strict no returns/exchanges policy should the product size be incorrect for customer’s use.

Handcrafted products should be treated as pieces of artwork that are unique, lovingly designed and made with careful attention to detail.  The products are inspired by nature and as with nature, there will be variances in the detailing.

It is important to note that colours in the products can also vary due to a number of factors:

    • Variety of screens such as computers, phones and ipads
    • Lighting in the studio/location during the photographic process
    • Filters / print images
    • Paints, dyes and / or the natural colouring of gemstones

When required some of our work is outsourced using UK based trades & artisans who are specialised in their fields.  They are able to produce specialised components /services that we need to compliment our designs.

Should you have any queries in relation to a particular product prior to making a purchase or a current order please email hello@botanicalsbyemco.com or fill out the contact form HERE

Product Timelines

All products with the listed status of “In Stock” are posted weekly once payment is received.  

If a rush shipment is required, please contact us prior to ordering to ensure that our studio schedule can meet your deadline. There will be an additional fee for any rush orders.

All products with the listed status of “Made to Order” a deadline of 2 months is required from date of purchase.   It should be noted that this time includes production and local shipping time.   To ensure that the product ordered arrives in a timely manner, it is important to factor any delays that may affect delivery.   

Production does not commence until full payment if received.   

It should be noted that there may be variances in “Made to Order” products as is the nature with any handcrafted product.

Custom Orders

We can custom order any of the current designs for an additional fee.  The total price will be the cost of the base product plus the additional fee for customisation which can vary based on the components used and design.  Contact us for a quote via our contact form HERE.

Special custom pieces can be created to compliment your outfit / event.  There is a minimum spend of £500.00 (not including postage) for these one-off creations.

To ensure custom orders are colour matched accurately, there are two ways customers can assist by:

    • Posting a sample / swatch to us of item to be colour matched
    • Provide us with the correct Pantone colour code.  This method is best used when no samples are available as often printers / screens can vary often distorting colours / tones.  This is a consisting way of communicating colour around the globe.

There are custom products that may require a longer timeframe due to customised components crafted by external artisans.   Please check the turnaround times when discussing design.

If there is a design from our archived collections and you are interested in purchasing it, please contact us via our contact form HERE as it may be possible to closely replicate the item.

Payments / Gift Certificates

Payments at our online shop is processed via PayPal.   PayPal accepts the following cards including debit cards (bank cards) if they have a Visa or MasterCard logo:

  • Visa / Delta / Electron
  • MasterCard / Eurocard
  • Maestro
  • American Express

The PayPal system is secure and will encrypt your confidential payment information at the highest level industry standard while payment is being processed.

Payment plans are available for items over £300 with a minimum £100.00 non-refundable deposit required to confirm order.   Contact us via our contact form HERE to discuss payment plan options.

Gift certificates are available for purchase HERE

Packaging

Our delicate floral products are packed in beautiful white boxes and sealed with a wax seal.  Certain items will be packaged in our EMCo signature boxes depending on the size of the item.    A majority of our products will be tied to the base of the of the box with a satin ribbon bow to avoid movement during transport.   It is recommended that when you store your product long term that you re-attach the item to the base with the ribbon.

Once you open the box you will find cards containing detailed instructions on how to use, store & clean your product.  

With every box the order will be surrounded with shredded filler so that the delicate petals will hold their shape.   Retain this shredded filler when repacking your product so that the delicate handmade petals will retain their space.  

A super absorbent silica sachet is included to keep your purchase free from damp / corrosion / mildew.   We have also included a piece of cedar wood to protect your product from any moths or insects damage.  Carefully stored and protected, your product will be a cherished keepsake for generations to come. 

Please ensure that your item has no moisture and is dust free when returning to its storage box.  Follow the cleaning instructions (if required) included with your purchase before returning to the item for storage.

Due to the delicate nature of the items we may not always be able to combine items into one box for shipping.   If we are able to, will be contact you to provide you with the option for combine shipping.   If you select combine shipping, we will refund any difference in shipping.  Combined items will be shipped once all the orders have been fulfilled.

Product Care

The handcrafted flowers are delicate by nature and require careful handling.  Following the product care information with your purchase will mean that your product will last for a long time and make for a lovely keepsake.   

Any of the botanical handmade components have been sealed with our custom seal to protect it from accidental water drops but will not tolerate saturation or constant water exposure.   

Store the products away from direct sunlight as it will affect the paints, dyes and other colourings used causing it to fade over time.

If the item requires cleaning, follow the detailed care instructions included with your purchase.  Do not use chemical products of any type to clean your product as it will affect the components.  If you are unsure, please email us for care instructions at hello@botanicalsbyemco.com.

It is best to keep your products stored in the box they were packed in as products are packed for long term protection. 

Shipping - Local

Once your product has been packaged and shipped, an email confirmation with the tracking number will be provided to you.   All orders will be shipped with a “signature required” to ensure your beautiful purchase has arrived safely.  Once we have received confirmation that your order has been signed for, we will send you an email confirming the receipt of the order.

Items over £100 will automatically be insured and the insurance fee will be factored into the cost of postage.  This means that your purchase is protected and we will be able to reimburse or replace your item should your package be lost or mis-delivered.

Any damages due to shipping must be communicated within 48 hours of receipt via email:   hello@botanicalsbyemco.com.   Any contact after 48 hours is the responsibility of the customer.

Should you require insurance on items less than £100, please contact us and we can organise insurance for your package.

Shipping time cannot be guaranteed by us as it is only an estimated time supplied to us by the service provider that is used.  Public holidays, weekends and other factors like border closures due to the pandemic or inclement weather should be factored when considering the delivery times for your order.

It is important that the correct, secure address is included as no refunds or replacements will be provided if the order is shipped to an incorrectly supplied address.

Shipping - International

We currently do not ship our products outside the UK.

Wholesale

Returns & Other General Policies

Due to the delicate nature of the floral products that we handcraft, we do not offer refunds or exchanges unless the item was damaged during shipping or the incorrect order was received.  If the item is damaged during shipping or the incorrect item is shipped, please contact us within 48 hours of receipt so we can replace or refund as required.  Any damages reported after this time, will be the customer’s responsibility.

The products created are not designed for use by children under the age of 10 as they contain items that are breakable, sharp and/or small materials.

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